This sweet story about an Ombudsman going the extra mile came this week in an e-mail note from Elysse Thiery, who's publicist for Charlottesville's JABA (Jefferson Area Board for the Aging)--an organization that, in my opinion, does a lot of quiet good. The job description of a JABA Ombudsman states that they will work with patients, their families and their facilities to protect that patient's rights. Ombudsman Eleanor Kroeger obviously thought her job as an Ombudsman entailed a bit more.
I am cheered by stories of small kindnesses and thought you might be as well, so I asked and got permission to post Eleanor's story. And I left the JABA contact informatin at the bottom in case you should feel moved to get involved.
Have a lovely weekend, all. Keep those radios tuned to WMRA, our public radio station!
The lady, a British war bride of many years ago, looked at me and said, “You Yanks don’t know how to make a proper cup of tea.”
I excused myself and headed toward the nursing supervisor’s office. I told her that his lovely woman would really like a “proper cup of tea.” I suggested that a plastic-foam cup and a tea bag were not what I had in
mind. The nurse stood right up and said to follow her downstairs to the kitchen storage room. There she produced a lovely china tea service, which we quickly assembled complete with a charming cup, saucer, milk pitcher, sugar and a small plate of cookies, along with boiling (not merely hot) water.
I took the tray back to the room and asked the lady if she would be so kind as to teach me how to make a “proper cup of English tea.” She took the service and proceeded to show me how to make and serve the tea. We drank two cups and had a nice chat. She mentioned where her home was in England and it so happened my husband and I had visited that town while we were on a tour of England. It gave her great pleasure and for
just a few moments she was home again.
I thanked her for her kindness and left. As I walked away from her room I had the feeling that even if I could not help him, I had helped her that day.
To learn more about the Volunteer Ombudsman program contact Beth Hochstetler, Volunteer Ombudsman Specialist, at 817-5271 or email her at firstname.lastname@example.org.